Refund Policy
Summary: Unused compute time is automatically prorated and refunded to your account balance when you stop or delete a sandbox. Cash refunds to your card are available within 14 days of a top-up under EU consumer law and at our discretion outside the EU.
1. Automatic Prorated Credit
When you stop or delete a sandbox, browser, or desktop, the unused portion of any reservation is automatically credited back to your account balance. This happens within ~30 seconds of the resource shutting down.
- Hourly compute is billed in 1-minute increments. Partial minutes round up to the next full minute.
- Allocation fees (the small per-launch charge that covers container provisioning) are non-refundable — work was performed regardless of how long the resource ran.
- Refunded amounts go to your account credit balance, not back to your card. Credit can be spent on any future usage.
2. Top-Up Refunds (Cash to Card)
Account top-ups paid via Stripe can be refunded to the original payment method in the following circumstances:
- EU/UK customers (statutory): 14-day right of withdrawal from the date of payment, provided the topped-up balance has not been spent. Spent balance is treated as service consumed and is non-refundable.
- Outside the EU/UK: we will refund unspent top-up balance within 30 days of payment as a goodwill gesture. After 30 days, balance becomes non-refundable account credit.
- Erroneous double-charges are always refunded in full to the original card.
3. Subscription Refunds
Tier subscriptions (Starter, Pro) are billed in advance for the upcoming month.
- You can cancel at any time from the billing dashboard. Cancellation takes effect at the end of the current billing period — you keep the tier benefits you paid for.
- Mid-cycle subscription refunds are not offered as a standard policy. Contact support if you have a special circumstance (extended outage, billing error, etc.).
- Downgrading to a lower tier mid-cycle does not generate a refund — the difference is forfeited.
4. SLA Service Credits
If we miss our uptime commitment per the Service Level Agreement, you receive service credits that apply to your next invoice. SLA credits are calculated automatically and do not require a refund request.
5. How to Request a Refund
For anything not handled automatically, open a support ticket from the Support page or email support@ab0t.com with:
- Your account email
- The transaction ID or invoice number
- The amount you're requesting refunded
- A short explanation of why
We aim to respond to refund requests within 2 business days. Approved refunds are processed within 5–10 business days, depending on your bank.
6. Promotional Credit
The $10 of promotional credit issued to new accounts is not redeemable for cash and is not refundable. It can only be spent on platform usage and expires after 12 months of inactivity.
7. Disputes and Chargebacks
If you believe a charge is incorrect, please contact us first at support@ab0t.com — we resolve most disputes within a few days. Filing a chargeback with your bank without first contacting us may result in suspension of your account while the dispute is investigated.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes that reduce your existing rights will be communicated via email at least 30 days in advance. The latest version is always available at /refund.